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Strange Customer Service Delta Story – Pizza for diverted passengers
Passengers on a flight from Boston to Atlanta were delivered pizza after they were diverted because of weather. A possible tornado on the ground in Atlanta caused some problems in the air for people traveling from Boston. The flight had circled for a while, but the pilot made a decision to divert to Knoxville, Tennessee. They had to wait for hours for the runway to clear, but they didn’t have to sit there on an empty stomach. Upon landing the plane was greeted by a cop car with 30 pizzas in the back seat. Passengers were a few hours late, but everyone got a hot slice of pizza.
Ok, so I’ve been on a few flights in my time. I have never heard of such a thing. I’m thinking security at Knoxville is a bit less than normal. But what about the idea of Delta serving pizza? You would think there would be other issues besides security here. I have to say, this is certainly going above and beyond. No one knows for sure who ordered the pizzas or how they were paid for. Just very strange.
What is your strangest customer service story mid flight?
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