J.D. Power 2018 North America Airport Study – How did your airport rank?


I always look forward to this annual study. This one is specifically ranking the airport based on traveler’s satisfaction of services and amenities.  No surprise my airport (BOS) continues to be all the way at the bottom.  Note that the study focuses on 6 areas that include; terminal facilities, airport accessibility, security check, baggage claim, check-in/baggage check, and food, beverage and retail. To read the full report (click here).  Below is a quick snap shot.

The chart above is for the mega airports, other results included:

John Wayne Airport, Orange County ranks highest among large airports, with a score of 815. Dallas Love Field (810) ranks second and Portland (Ore.) International Airport (804) ranks third.

Buffalo Niagara International Airport ranks highest among medium airports, with a score of 814. Indianapolis International Airport (811) ranks second and Fort Myers/Southwest Florida International (810) ranks third.

Surprised by the results?  Share your comments and thoughts below.

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