Meeting Client Expectations for Improved Quality at Lower Costs…can we do that?

client budget

Client demand in Managed Services continues to grow.  As consultants we have to ask ourselves, are the deliverable oriented solutions we are supporting meeting our client’s expectations?  Are we providing service line agreements and resources that align with overall budget/costs?  It’s a challenge that I’m excited to be leading and supporting.

Most of us are seeing a demand for long term managed services that improve quality of support and reduce costs.  With continued resource constraints and retention issues, outsourcing provides clients with a different staffing and support option.  Here are some areas of growth that you may see this year and have engagement opportunities to support:

  • Help Desk Services
  • Legacy Support
  • EHR Remote Application Support
  • System Upgrade Managed Services
  • Report Development and Maintenance
  • Affiliate System Management

Regardless of what firm you are working at, almost all of the major players are already in this space.  As a consultant, opportunities to support clients 100% remotely, and long term, is enticing.  I think our responsibility to is ensure we understand the client’s expectations on deliverable outcomes and improved services first.  Then we have to think about cost models, usually fixed fee, and how that plays out.  Support resources are needed from Project Managers to analysts to trainers….which means we all have an opportunity for long term contract support work.

I know there are many of you out there that will say you don’t want to give up travel and you like the variations of contract to contract.  This type of staff aug support will continue in all vendor spaces…so you have options.  After being on the road for 15 years, I personally know that many will be eager to grab remote opportunities.  We might shed a tear over lost status on Delta or United, but its a small price to pay.

Are you currently on a remote engagement?  Seeing other lines of solution offerings?  Share your thoughts in the comments section below.

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