Consultant-Tips.Blog
Brought to you by Douglas Herr
Meeting Client Expectations for Improved Quality at Lower Costs…can we do that?
Client demand in Managed Services continues to grow. As consultants we have to ask ourselves, are the deliverable oriented solutions we are supporting meeting our client’s expectations? Are we providing service line agreements and resources that align with overall budget/costs? It’s a challenge that I’m excited to be leading and supporting.
Most of us are seeing a demand for long term managed services that improve quality of support and reduce costs. With continued resource constraints and retention issues, outsourcing provides clients with a different staffing and support option. Here are some areas of growth that you may see this year and have engagement opportunities to support:
- Help Desk Services
- Legacy Support
- EHR Remote Application Support
- System Upgrade Managed Services
- Report Development and Maintenance
- Affiliate System Management
Regardless of what firm you are working at, almost all of the major players are already in this space. As a consultant, opportunities to support clients 100% remotely, and long term, is enticing. I think our responsibility to is ensure we understand the client’s expectations on deliverable outcomes and improved services first. Then we have to think about cost models, usually fixed fee, and how that plays out. Support resources are needed from Project Managers to analysts to trainers….which means we all have an opportunity for long term contract support work.
I know there are many of you out there that will say you don’t want to give up travel and you like the variations of contract to contract. This type of staff aug support will continue in all vendor spaces…so you have options. After being on the road for 15 years, I personally know that many will be eager to grab remote opportunities. We might shed a tear over lost status on Delta or United, but its a small price to pay.
Are you currently on a remote engagement? Seeing other lines of solution offerings? Share your thoughts in the comments section below.
4 Comments on “Meeting Client Expectations for Improved Quality at Lower Costs…can we do that?”
Leave a Reply
Comments
 | Karen Freeman on A Shift in Consulting Travel… |
| A Shift in Consultin… on Should you expect a lower hour… | |
 | consultanttips on Remembering Epic’s UGM on Sept… |
 | Christine Glanzman on Remembering Epic’s UGM on Sept… |
 | Melissa Craine Hinsh… on Consulting in 2020 – a f… |
Click on my image below for my Professional Profile
Consultant-Tips.Blog 
We are a bunch of volunteers and starting a brand new scheme in our
community. Your website offered us with useful information to
work on. You’ve done a formidable activity and our whole group will be grateful to you.
LikeLike
Thanks for the marvelous posting! I seriously enjoyed reading
it, you happen to be a great author. I will remember to
bookmark your blog and will come back in the
foreseeable future. I want to encourage continue your great writing, have a nice afternoon!
LikeLike
I’m not that much off a online reader to be honest but
your sites reallly nice, keep it up! I’ll go ahead and boojmark your website to come baxk
in the future. Cheers
LikeLike
I’m very happy to discover this page. I need
to to thank you for ones time just for this fantastic read!
I definitely really liked every little bit of it and I have you bookmarked to check out new things in your blog.
LikeLike