You are reading that right, Consultant-Tips.blog is back and open for business, and this time for good!  No more corporate monitoring…with their silly rules of setting limits on networking, appropriate blogging, general communication, or just plain old sharing the truth.  The times are changing and the entire consulting industry is shifting to stay aligned with those changes.  Now more than ever we need a place to vent our frustrations, share our accomplishments, express our concerns, and most importantly…share our knowledge!

If you are a returning subscriber, I promise more of the same…tips on travel, industry breaking news, client activity, job postings, and fun topics in the healthcare consulting world.  Some changes will include the introduction to Special Alerts, 3rd Party Vendor Hot News Flashes, Coming Soon to your Local Airport section, and much more.  You’ll notice the slight name change from consultant-tips.com to consultant-tips.blog, but no other changes impacting the site.

For those first time readers, be sure to take a glance through the archive for years of tips and varies stories.  Most importantly, take advantage of my feedback section on the bottom of every story to share your information or give suggestions for future articles.

I am very excited to be back, and hope you…my friends, family, colleagues, associates, and avid readers are excited too!  Be sure to watch for the official first story coming out tomorrow.  🙂

Attending UGM this year?  Be sure to not miss the Leidos Health gathering on September 21st from 6pm – 9pm at The Great Dane Pub and Brewing Co. in downtown Madison. Come meet and greet our Epic Leadership team, consultants, and sales team.

If interested in attending, please email me at Douglas.Herr@Leidoshealth.com.  If unable to attend UGM, but would like to hear more about Leidos Health, feel free to reach out to me directly as well.

Dust off those Passports and get ready for yet something else to bring with you on a weekly basis…but I wouldn’t panic or worry just yet.  I’ve seen TSA let travelers through with an insurance card…so good luck getting this pushed through.

Three quick facts:

• The Real ID Act will require Enhanced Driver’s License or a passport.
• These forms of identity are state-issued IDs with advanced security, a passport, or a passport card.
• TSA says it will happen sometime in 2016 (depending on what state you live in).

Check out the facts from Homeland Secrurity at http://www.dhs.gov/real-id-public-faqs

Reflective today on the decisions made in 2014. Without a doubt, the decision to take more direct flights and reduce my overall travel time, will have consequences well into the New Year. My resolution is to return to the age old philosophy all us travelers should have, stick to one airline!

Miles flown in 2014 (by airline):
Delta – 65,850
JetBlue – 15, 254
US Air – 21,345
United – 36, 418
American – 6, 400

That is a total of 145,267 flown this year. Yet, I’ve only made Gold on Delta, Mosaic on JetBlue, and Silver on United. Had I flown Delta, as I normally do, I would have made Diamond. I will never fly United again, so those miles are just wasted. This was the year I thought I would give JetBlue a try. While the direct flight options won me over…their horrible record for on time departure has convinced me to stay away.

After 10 years one would think that I would never deviate from the rules of the road. I’ve never left Marriot and never left National. Why I thought I would experiment with airlines, I’ll never know.

Wishing you all a very happy New Year! May we never be swayed again.

It is the season for shopping, holiday parties, decorating the tree, and of course…rushing to make status before the end of the year.  With only 22 more days to travel this year, we are down to the wire to meet those required miles, segments, and dollars spent for your airlines status.  Here are some ideas to get you where you need to be.

The most common scenario I’m hearing right now is…”I’m short on dollars.”  Above is an example of my United status, who I try to never fly.  I’m $123 short to meet status.  Are you kidding me?!  My options are really to buy another ticket, buy an upgrade or extended leg room seat, or call United and buy miles (dollars spent on purchases count towards status).

A colleague of mine was short $759 for Delta and her ticket was $756.69.  She was going to be $2.31 short for Diamond.  Crazy!!  Since she is already Platinum, upgrades to extended leg room seats is free.  She called the airlines and asked if they could remove that benefit, so she could pay for the seat upgrade ($70), which would then meet the qualifying dollars for the year.  Smart idea…but remember, that you have to do all this prior to flying.

Short miles for multiple airlines?  Buying multi-airline tickets can be a pain, but it often times can be cheaper, so the client won’t complain.  I just bought a Delta and JetBlue combination ticket which will give me my required miles for both airlines.  Most travel agencies used by consulting firms (Concur, for example) have this option.  You’ll be happy you changed terminals in 2015 when you’ve got that status.

Just a few ideas.  Share your ideas in the comments area below.  Hope you all make your status for next year.  Happy Holidays!

A good friend of mine, who is a fellow HIT consultant, recently posted a hilarious set of rules for the holiday travelers. With her permission, I’ve decided to share these with a couple edits and additions of my own. In hopes to ease the pain for those of you who have to travel, whether for work or to see family this holiday season. I’m sure you can all relate to these:

• If you get randomly selected for TSA PreCheck, that means you do not have to take anything out of your bag and you do not have to take off your shoes or coat. If you accidentally do, please do not hold up the line putting everything back on – wait until it goes through security!

• If do not have status with your airline nor are traveling first class, DO NOT stand in front of the gate or block those who are from boarding. Hang back a little and wait until they call your zone or section. Your seat is not going anywhere.

• You are only allowed 2 carry-on items. One bag (and be sure you can actually pick it up) as well as one personal item that will fit under the seat. Don’t try to bring on 3 or 4 or 5. The gate attendant will make you condense your items. Be smart and just check your bag! It truly will save you, and everyone else, time.

• If you must take a phone call on the plane before taking off, or after landing, DO NOT talk to your friend or family member on speaker. Nobody wants to hear your loud annoying conversation.

• Most importantly if you are sick,and have to travel, WEAR A MASK! Nobody will look at you funny and we will all thank you for not spreading your germs.

A couple more:

• Don’t bring wrapped presents through security
• If traveling with children, don’t drop them off in my row and sit four rows behind me.
• It’s ok to remain in your seat and let others get off the plane, you are clearly not in a hurry.
• If your baby stroller is the size of a subcompact vehicle, leave it at home.
• Remember, you are not in your own personal plane.

Now I can bet that you’ll have multiple experiences with several of these. So my suggestion is to take a deep breath and relax. There is no gain from making a scene with someone or having an altercation with the couple carrying 3 children and 6 bags on the plane in front of you. If anything, be thankful that is not you! Enjoy your holiday travel.

We’ve all been asked the question…what is it that you do exactly?  For years my parents just tell people that I travel for a living helping hospitals with computers.  Although it is not completely off, it’s not exactly right.  Let’s face it, our career path is confusing to non HIT folks.  I thought I would share some tips and ideas that might actually engage family and friends during the holidays.

First lesson I learned, don’t mention Epic, MEDITECH, Cerner, Siemens, or any software company for that matter.  My entire family thinks I work for Epic.  I do not, nor have I ever.  I’ve had ongoing heated discussions with friends who insist Cerner did not buy Siemens, and that I don’t know what I’m talking about.  I try to avoid arguing with people as a general rule.  I just shake my head and say, ok.

Stay away from other HIT jargon like Meaningful Use, ICD-10, or Clinical Transformation.  Every year I’ve mentioned one of these, I have to listen to someone talk about ObamaCare, and how awful it is.  Really?  Did I mention anything about ObamaCare?  Sigh…

For the last couple of years my response has been simple.  “I manage consultants who help hospitals convert from paper to electronic medical record systems.”  I think this is pretty good, even though I actually originally built scheduling systems…but close enough.  If you are going to try to simplify what you do, keep it to something that people can relate to.

Here are some other good ones:

• “I’m a computer programmer who builds software for hospitals.” – Now this may once again suggest you work for Epic…but hey, whatever.
• “My company provides short term IT staffing support.” – I’m ok with letting folks think I work for a help desk.
• “I travel for a living working with hospitals who need help with their computer systems.” – I like this one, as it usually opens a discussion about travel instead of work. Much more interesting to most people.

Statements guaranteed to confuse everyone at the table, but may get a good laugh:

Regardless of whether your second cousins fiancee or your 19 year old nephew is inquiring, keep it short and sweet.  It’s an ongoing battle, but worth elaborating when you have the right audience.  Happy Thanksgiving!

No doubt consulting firms are looking at overhead expenses and cutting away.  The impact can be positive with less middle management and a return to focus on client delivery.  However, those consultants looking for full time salaried positions at a firm will be hard pressed to find a great bench benefit package.  Unlike the old days, were 90 days at full pay was the norm, firms are now pushing hourly project based employment with little to no benefits and with no bench policy at all.

I had hoped to list 15+ firms and their current bench policies.  I started collecting information over a month ago from friends and colleagues.  The struggle to collect the information was a combination of the majority of consultants being hourly project based, with no benefits, or simply not knowing their bench policy as it keeps changing.  Not surprisingly, the vast majority of consultants I spoke with said they don’t have a concrete bench policy, it’s at the discretion of the firm.

A simple snap shot:  smaller boutique firms are offering 30 to 60 days bench at full pay.  There is still a focus on employee culture, retention, and quality.  The bigger you go, you’ll find no bench policy and no interest in culture or retention.  Only wording that states “employment at the end of engagement is at the discretion of management.”  Obviously that is not really reassuring.  Several firms do offer a reduction in pay when on the bench.

I collected information on companies including Encore, Accenture, Beacon Partners, Logic, HCtec, CIS, ICG, HSM, ACS, and ESD.  I can’t share any complete summary because the majority keep changing their minds by either reducing days, altering % of salary pay, or removing the benefit all together.  With that said, don’t count on finding a firm that offers extended bench benefits.  30 – 60 days is the best you’ll find, and they’ll likely offer a lower base salary.  Average hourly pay for Epic consultants is $90.  I can’t believe I am saying this, but it seems hourly is the way to go.

For the bargain price of $14,000, you can now buy the just released report titled, “Epic Consulting 2014; The Bumper Crop of Epic Consulting Firms.”  The report rates 21 firms in various categories based on client survey responses.  An additional 12 firms are also showcased, although they do not qualify for rankings as they do not meet the minimum requirements for number of clients.  The big question is, what about all the other smaller boutique firms?

Smaller consulting companies aren’t included in these types of reports for two reasons.  First, they don’t want to pay the huge membership fee, it’s called overhead and causes increased bill rates and reduced salaries for employees.  Second, they would never qualify for rankings, because they focus on quality with small number of clients, not volume.  Ok, so coming from the largest Epic firm, I’ll say KLAS rating was important to me back then.  Do I sound bitter?  If it’s all about the consultant, which has always been my motto…then I was wrong to think that way even when working for the big companies.

Just today, EMR Daily News released a story stating that “experience is not a good predictor of performance for Epic consulting firms.”  I couldn’t agree more!  The story goes on to state that the number of engagements completed by a firm is not necessarily a correlation to client satisfaction of the Epic consulting services provided.  So great, 21 firms are all about volume, and pay KLAS to be a member so they can be ranked.  I’m sure that the dozens of other boutique firms not mentioned in the report provide just as high quality consultants, without the high price tag.  (I say this from experience, not just a whim).  My walk away, this report is about volume…not quality.

The last report released in 2012, Navigating the Sea of Epic Consulting Firms, ranked 15 firms.  So only 7 more firms have been added.  I was surprised that number was so low.  Companies listed in the 2012 report as Up and Coming Firms included:

What happened to these guys?  Here’s the facts folks.  There are so many firms out there touting their Epic capabilities, clients have tons of choices.  As a consultant, going with a top ranked firm may mean more project options, but certainly doesn’t mean quality.

Let me end with recognizing the winners though…in the catagory we all care about.   Orchestrate Healthcare has already released their news of being ranked #1  as the top-ranked vendor agnostic healthcare IT consulting firm.  This category is within Implementation Support and Staffing.  Probably the most coveted category as all 21 firms ranked are primarily staffing firms.  Congrats to all my colleagues at Orchestrate.

The latest report once again shows Delta on top and JetBlue on the bottom.  Discount airlines likes Southwest and JetBlue are on the bottom of this report, month after month, and year after year.  What does surprise me is AirTran coming in at #4 above US Airways and well in front of United. I wish I flew Hawaiian every week, it seems they are always on time.